FAQ

Maple Leaf Market Loyalty Card Program

Intro
Exciting rewards. Valuable promotions. Unbeatable savings. The Maple Leaf Market Loyalty Program is a part of the exciting TS Rewards Program which provides members with access to exclusive promotions, discounts and benefits at all Maple Leaf Market and SavOn Convenience Store Locations, as well as at Turning Stone Resort Casino and Yellow Brick Road Casino.  Be rewarded each time you use and/or make qualifying purchases with your card, and the valuable points that you earn can be redeemed for food, fuel, merchandise, and for the great services and amenities offered at participating Oneida Indian Nation resorts and casinos. Registering for a Maple Leaf Market Loyalty Card is easy and free. Just ask when you make your next Maple Leaf Market visit. (Members must be 18 years of age or older to participate.)

How Do I Sign Up?
Registering for a Maple Leaf Market Loyalty Program Card is quick, easy and free. Simply present a valid photo ID at the register desk at any Maple Leaf Market location, and sign the back of your new card. Note that in order to redeem points, you will need to select a four digit PIN number which can be done at any Maple Leaf Market location, or at the Turning Stone Resort Casino or Yellow Brick Road Casino Rewards Desk.

How Do I Use My Maple Leaf Market Loyalty Program Card?

Insert your Maple Leaf Market Loyalty Program Card in the reader panel on any gas pump, car wash station, or present your card to the attendant at the register desk in Maple Leaf Market or SavOn to have your purchase credited to your account. Your Maple Leaf Market Loyalty Program Card may also be used to accrue points for gaming play at Turning Stone Resort Casino, Yellow Brick Road Casino, and participating SavOn Convenience Stores. For slot play, simply insert your card into the machine; for table games, Bingo, Poker and Keno, present your card to the Floor Supervisor to have your play rated prior to the start of your game.

What Are Points?
Points accrue on your Maple Leaf Market Loyalty Program Card each time you purchase merchandise or services at Maple Leaf Market, SavOn Convenience Stores, Turning Stone Resort Casino and Yellow Brick Road Casino, and for gaming play where available. Use of the Loyalty Program Card can also make you eligible to receive promotional coupons and special offers based on your account activity.

How Do I Earn Points?
Each time you use your Maple Leaf Market Loyalty Program Card for merchandise purchases or game play you earn points. You also earn points when playing Bingo, Keno, golf, tennis, spa, entertainment, SavOn or making a purchase at participating Oneida Indian Nation resorts and casinos. Just show your Maple Leaf Market Loyalty Program Card to have your spending tracked.

Do Points Expire?
Your points will not expire unless your account remains inactive for more than six months from the date you last used your Maple Leaf Market Loyalty Program Card.

How Do I Check My Point Balance?
You may check your point balance at TS Rewards kiosks that are conveniently located throughout the gaming floor at Turning Stone Resort Casino and Yellow Brick Road Casino, or online at myturningstone.com.

Where Can I Redeem My Points?
Points can be redeemed at any time from Maple Leaf Market, SavOn Convenience Stores, or Turning Stone or Yellow Brick Road Casino outlets that allow points as a form of payment. Simply present your Maple Leaf Market Loyalty Program Card and a valid photo ID to purchase with your points.

Rules
Welcome to the Maple Leaf Market Loyalty Program (the “MLM Loyalty Program”), a component of Turning Stone Rewards Program (the “TS Rewards Program”). Points accrued for purchases under the MLM Loyalty Program can be combined with, and added to, TS Rewards Program Points accrued under the TS Rewards Program. We are proud to reward your loyalty with this program when you visit our properties and businesses. The following rules (the “Terms”) apply to your participation in the program. Please read these Terms so that you understand the program’s rules and benefits and your responsibilities under the MLM Loyalty Program. Your enrollment and participation in the MLM Loyalty Program constitutes your acceptance of these Terms.

Enrolling in the MLM Loyalty Program
1. MLM Loyalty Program membership is generally available to any eligible person 18 years of age or older with valid government-issued identification (i.e., Driver’s License, Passport, State Identification, Military Identification, etc.). Maple Leaf Market purchase is not required to obtain a MLM Loyalty Program card.

2 Only individuals are eligible for the MLM Loyalty Program; corporations or other entities cannot become MLM Loyalty Program members.

3. Those eligible to participate in the MLM Loyalty Program may sign up at Maple Leaf Market locations. Once you provide valid identification and we verify your eligibility, we will activate your enrollment in the MLM Loyalty Program and will issue you your MLM Loyalty Program Card.

4. You are responsible for selecting a confidential Personal Identification Number (PIN) for your account. Please keep your PIN secure; you are responsible for all transactions on your account that uses your confidential PIN.

5. Neither Maple Leaf Markets nor its business partners are responsible for lost, misplaced or stolen MLM Loyalty Program Cards, or for any unauthorized use of your card. If your MLM Loyalty Program Card is lost, misplaced or stolen, you may obtain a duplicate card with proper identification.

6. Except as otherwise permitted by these Terms, you may not transfer, sell, purchase, trade or barter a MLM Loyalty Program card, account, points, complimentaries (“comps”) or any MLM Loyalty Program or TS Rewards Program benefit to another individual.

Using Your MLM Loyalty Program Card
MLM Loyalty Program benefits are based on your expenditures for certain qualified non-gaming purchases at participating properties and businesses, including Maple Leaf Market, Turning Stone, Yellow Brick Road Casino and SavOn convenience stores, and/or for gaming play at Turning Stone Resort Casino, Yellow Brick Road Casino and participating SavOn convenience stores.

To ensure proper recording of points or comps for gaming activity, you are responsible for properly inserting your MLM Loyalty Program Card into a slot machine prior to play or presenting your MLM Loyalty Program Card to a table games pit supervisor prior to table games play. Points or comps earned for gaming activity are determined at the sole discretion of management, and may vary by machine/game type, denomination, average bet and length of play. Management may periodically change the earning rates for points for gaming activity.

To ensure proper recording of points or comps for non-gaming purchases/activities, you are responsible for presenting your MLM Loyalty Program Card to one of our employees at the point of sale. Points or comps earned for this non-gaming activity vary by transaction and product/service type at the sole discretion of management. For non-gaming purchases/activities, points are earned based on the total cash/credit spend, minus all tax, discounts, coupons, offers and comps. Similarly, points do not accrue for amounts tendered with rewards points or gift cards. For product returns, points earned on the original purchase will be debited from the individual’s account balance. The individual must present his/her MLM Loyalty Program Card and the original receipt for all product returns.
The determination of management shall be final with respect to how points and/or comps are earned under the MLM Loyalty Program. The MLM Loyalty Program Card may be used only by the MLM Loyalty Program card member to whom the card was issued. You may not accrue points or comps or any other MLM Loyalty Program or TS Reward Program benefits if your MLM Loyalty Program card is used by another individual. However, during specific marketing programs, points maybe combined at the discretion of management.

Can’t find your MLM Loyalty Program Card? We can help.
Please stop by any Maple Leaf Market or TS Rewards Desk location on your next visit so we can deactivate your card and issue you a new one. If you are out of the area and discover your card is missing, please call the TS Rewards Desk immediately at 800.771.7711 so we can put a hold on your card. Come to the Desk during your next visit and a new card will be issued to you. Remember, PINs can only be activated at a TS Rewards Desk location.

Achieving and Maintaining Tier Status
Some benefits under the MLM Loyalty Program may be based on Tier Status, as determined by management. Tier Status in the MLM Loyalty Program is determined by the number of points you earn via gaming activity within a six (6) month period. Points earned via non-gaming activity do not affect or relate to your Tier Status.

If in the defined six (6) month period you earn the required number of points through gaming activity necessary to achieve a particular Tier Status, you will attain that status level as soon as the required point threshold has been reached. You will retain that status level for the remainder of the current six (6) month period in which you earned the qualifying number of points and for the following six (6) month period. If in the defined six (6) month period you do not to earn the required number of points through gaming activity necessary to maintain your current Tier Status, you will be reassigned to the appropriate Tier Status for the next six (6) month period.
Maple Leaf Market may change the MLM Loyalty Program, its elements or benefits at any time in its sole discretion.

Redemption of Points and Rewards
To redeem benefits under the MLM Loyalty Program, you are required to present valid government-issued photo identification bearing the same name as stated on your MLM Loyalty Program card. All redemption is subject to point and/or comp availability.
Your accumulated points, comps and benefits will be forfeited if your account does not reflect any activity (gaming or otherwise) for a period of six (6) months. Accumulated points, comps and benefits in a deceased MLM Loyalty Program member’s account will be forfeited.
Management reserves the right to change, increase, decrease or substitute any MLM Loyalty Program benefits, privileges or rewards at its sole discretion.
MLM Loyalty Program points and comps have no cash value and may not be transferred. Any tax liability resulting from the accumulation or use of MLM Loyalty Program benefits is the sole obligation of the MLM Loyalty Program member. MLM Loyalty Program points cannot be used as to satisfy unpaid obligations or debts to Maple Leaf Market, Turning Stone, the Nation, SavOn, LLC, Oneida Nation Enterprises, LLC or any of their affiliates. Notwithstanding any of the foregoing, if any gaming related indebtedness remains unpaid for a period of at least 90 days, your accumulated MLM Loyalty Program points, comps or benefits may be forfeited at the sole discretion of management.

General MLM Loyalty Program Conditions
Membership in the MLM Loyalty Program and accumulation of points and/or comps does not confer any enforceable contract or vested property rights with respect to MLM Loyalty Program benefits, which management may change, increase, decrease or substitute in its sole discretion. Management reserves the right to adjust any point balances resulting from malfunction, operator error and/or fraud. Further, violation of the MLM Loyalty Program or TS Reward Program Terms, including fraud, misrepresentation, unauthorized use and/or misuse of the MLM Loyalty Program or TS Rewards card(s) as determined by management may subject you to, without limitation, termination of MLM Loyalty Program and TS Rewards Program membership, demotion or elimination of your account status, forfeiture of benefits, including accumulated points and comps and/or appropriate legal action.

All rewards and benefits under the MLM Loyalty Program and/or TS Rewards Program are offered at the sole discretion of management. Management reserves the right to alter or amend any program feature or benefit at any time including, without limitation, adjusting accrual or redemption criteria, establishing conditions of expiration point in active accounts and/or canceling or suspending the MLM Loyalty Program and/or TS Rewards Program at any time.

The MLM Loyalty Program, TS Rewards Program, Maple Leaf Market, Turning Stone and their business partners shall not be responsible for products or services offered by other companies that participate in benefits, offers or special promotions provided to MLM Loyalty Program and/or TS Rewards Program members. 
Participation in the MLM Loyalty Program gram is voluntary. By participating in this promotion, you grant Maple Leaf Market, Turning Stone, SavOn and their business partners and their designees, permission to use your name, picture, voice recording and/or likeness for advertising and publicity purposes without further permission or approval, and without compensation. Account information may be disclosed to regulatory, tax, or law enforcement authorities with competent jurisdiction at the discretion of management.

All decisions concerning the interpretation, application or administration of the MLM Loyalty Program and/or these Terms are within the sole discretion of management and any dispute regarding the accumulation of points, comps or benefits and/or the forfeiture of points, comps or benefits will be reviewed by management. Management’s decision in any dispute will be final and binding. If it is determined that the MLM Loyalty Program has improperly denied a benefit, the sole and exclusive remedy shall be the issuance of the improperly denied benefit or such other alternative comparable benefit as determined by management in its sole discretion and the MLM Loyalty Program shall have no additional liability whatsoever. In no event shall the MLM Loyalty Program, Turning Stone, SavOn or their business partners be liable for any direct, indirect or consequential damages or lost revenue or profits claimed to arise out of the acts or omissions of the MLM Loyalty Program or management.

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